Free Shipping Jabodetabek

Frequently Asked Questions

How can we help you ?


    • How To Order

      Order can be made through these 4 easy steps: Sign Up or Log In - Choose product – Confirm Order & Choose Payment Method – Confirm Payment. For more detail please check this

    • How Long is The Delivery

      We take 1-3 working days to process your order, then we ship it through our third party delivery services. Usually Shipping takes 3-7 working days.

    • Can I Cancel My Order

      Order can be cancelled within 4 hours after you placed the order

    • What Delivery Method You Provide

      ROEPI carefully selected our partner courier for your best online purchase experience. We are currently partnering with JNE

    • Do You Provide Gojek or Grab (please contact our customer service)

      Exactly Yes, for this services please contact to our customer service , Line @roepi or whatsapps +628118628879

    • Do You Ship Internationally

      Not in the moment, but You can email us regarding your order at


    • Why I can't use my voucher for certain items?

      It's because our voucher can only be used for non-discounted items

    • Whats ROEPI REFUND Policy

      We have 6 months refund policy(yep, 6 months). The items should be unworn, unwashed, and undamaged. We will recover your money with ROEPI store credit

    • What If The Delivered Goods are Damaged

      Please kindly contact our support team at Photo are recommended.

    • What ROEPI RETURN Policy?

      Believe it or not, we have 6 months return policy. The items should be unworn, unwashed, undamaged. We will recover your money with our store credit.

    • What is ROEPI RETURN & EXCHANGE Policy

      You can RETURN & EXCHANGE your purchased products and also you get your shipping fee refunded. As long as you fill the form

    • What is ROEPI Points

      We are working an exciting loyalty program for you. Your transactions are recorded and you can apply your current purchases to the program when we launch it.

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